Established in 1986 Trekitt is family owned and run. We have always been driven by our passion for wild places and mountains and have enjoyed sharing those experiences with our customers for over 30 years.

Trekitt provides top quality equipment and clothing for mountaineers, hill walkers, climbers and travellers and has grown over the years to cater for a wide range of outdoor activities. We hold large stocks of specialist clothing and equipment from the worlds best brands backed up by our award winning customer service.  We are more than a shop, we are a service for adventure, we fully understand that to get the most from your passion you need the best kit that is fit for purpose and suits you personally.  We offer expert boot and rucksack fitting services in our Hereford shop and are always happy to discuss your equipment needs, so just call us.

The Hereford shop is open Monday to Saturday from 09:00 - 17:30.

We are closed on Sundays and Bank Holidays because we value our free time and want to keep it that way.

51 Eign GateHereford Herefordshire HR4 0AB
   01/01/2014 15:24:00

Customer Support Agent

Trekitt is looking to recruit an enthusiastic support agent to join its rapidly expanding and busy customer service team.

Customer service is one of the most important roles in our company and is responsible for upholding our high standards of customer care. You will be expected to delight our customers and deal with their needs in a professional, friendly and timely manner. This is a full-time position, 42.5 hours per week, worked over 5 days to include Saturdays on rotation.

We offer competitive rates of pay and many other benefits.

As a successful applicant, you must have:

  • Excellent communication and people skills
  • A self-motivated work ethic
  • Excellent organisation skills
  • A keen eye for detail
  • The ability to work closely with colleague's in an office environment

Confidence with the following software is an advantage:

  • Microsoft Office Suite
  • Zendesk / customer service
  • EPOS systems

But if you are the right person with the right communication skills full technical training will be provided.

Ideally, you will be a keen outdoor enthusiast, and have a strong grasp of our product range and its underpinning technologies. Although this is preferable, product training can be provided.

So, if this sounds like the job for you, please send your C.V together with a covering letter to

Search the blog

Share this Article

Search Articles


The product I bought was competitively priced. The video demonstration of the product assisted me in my decision to purchase the item and was very informative, as it showed all of the features and the fit. I chose "click and collect" which was an efficient and quick process. I would definitely shop here again.

Amanda  •   19 Jan 2019.

Read More Reviews

Need some help?
To improve your shopping experience today and in the future, this site uses cookies.
I Understand