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Important information about Customer Rewards
It is possible that we have created multiple Customer Rewards accounts for you and you might be missing out on points you've earned.
1/4OK. How might this have happened?

Customer Rewards Accounts are created based on the email address provided during checkout and the points generated are recorded against that email address. if you've used different email addresses when checking out with us in the past, you'll definitely have more than one Customer Rewards account.

2/4Gotcha. How do I know if this is a problem for me?

If you've shopping before and any of those transactions were completed with different email addresses, you've definitely got more than one Customer Rewards account. This most commonly occurs when the email address associated with your PayPal account is different to the email address you used to create your Trekitt account with us.

3/4It's looks like I've done that! What should I do next?

You can update your account with us to use the same email address as that of your PayPal account. That means that all future purchases, including today's, will be generating points against one Customer Rewards account regardless of it you choose to pay with PayPal, a bank card or via Click & Collect.

What's more, any points you have associated with that account right now will be available to you to use on today's order.

4/4I want to transfer my points instead. What should I do?

If you want to transfer the Customer Rewards points you have generated for the existing email address associated with your Trekitt account, we'll need to transfer them for you (you can't do this bit yourself).

If you would like to transfer your Customer Rewards points balance, you must contact us direct via 01432 263 335 or visit us in our store.

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"I first noticed Trekitt by their fantastic YouTube videos, which were very informative and honest. So I headed on over to the website and looked at various coats to try and determine which to go for. Being a bit of a muppet I didn't really have a clue what was best so contacted customer services who directed me to a few coats but said he would go away (over the weekend!) and think some more and get back to me Monday. I thought it was just a fob off as the conversation had been going a while but low and behold on Monday morning an email appears with suggestions! I was so pleasantly surprised that if I hadn't already been convinced to buy with them, it was concreted then. I bought 2 coats from them the same day and very shortly after they appeared. The fit was exactly as they had suggested it would be, the quality of the items was as described and I am very happy with them. In this day and age of large companies taking a backward step from customer service, it is such a breath of fresh air to be treated with such a personal touch. If I ever need anything outdoorsy, I know exactly where I'm going."

Piers  •  Oct 2019.

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