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Important information about Customer Rewards
It is possible that we have created multiple Customer Rewards accounts for you and you might be missing out on points you've earned.
1/4OK. How might this have happened?

Customer Rewards Accounts are created based on the email address provided during checkout and the points generated are recorded against that email address. if you've used different email addresses when checking out with us in the past, you'll definitely have more than one Customer Rewards account.

2/4Gotcha. How do I know if this is a problem for me?

If you've shopping before and any of those transactions were completed with different email addresses, you've definitely got more than one Customer Rewards account. This most commonly occurs when the email address associated with your PayPal account is different to the email address you used to create your Trekitt account with us.

3/4It's looks like I've done that! What should I do next?

You can update your account with us to use the same email address as that of your PayPal account. That means that all future purchases, including today's, will be generating points against one Customer Rewards account regardless of it you choose to pay with PayPal, a bank card or via Click & Collect.

What's more, any points you have associated with that account right now will be available to you to use on today's order.

4/4I want to transfer my points instead. What should I do?

If you want to transfer the Customer Rewards points you have generated for the existing email address associated with your Trekitt account, we'll need to transfer them for you (you can't do this bit yourself).

If you would like to transfer your Customer Rewards points balance, you must contact us direct via 01432 263 335 or visit us in our store.

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Excellent customer service. Really detailed easy to understand product descriptions on the Trekitt website, and gear reviews on the Trekitt YouTube channel made it so easy to choose the right backpack for me.
Emily - May 2020
Amazing service! Very helpful in regards sizing and what most matched my needs, despite this being done over the internet. YouTube videos of products being examined are very useful also. Would definitely use again, very fast and efficient delivery. Brilliant! Highly recommended!
David R - April 2020
Highly recommend. I usually go to the shop in Hereford as staff are alwasy very helpful and knowledgeable. So this was the first time I have purchased online and the service was just as good as the shop.
Grizzy - April 2020


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