Established in 1986 Trekitt is family owned and run. We have always been driven by our passion for wild places and mountains and have enjoyed sharing those experiences with our customers for over 30 years.

Trekitt provides top quality equipment and clothing for mountaineers, hill walkers, climbers and travellers and has grown over the years to cater for a wide range of outdoor activities. We hold large stocks of specialist clothing and equipment from the worlds best brands backed up by our award winning customer service.  We are more than a shop, we are a service for adventure, we fully understand that to get the most from your passion you need the best kit that is fit for purpose and suits you personally.  We offer expert boot and rucksack fitting services in our Hereford shop and are always happy to discuss your equipment needs, so just call us.

The Hereford shop is open Monday to Saturday from 09:00 - 17:30.

We are closed on Sundays and Bank Holidays because we value our free time and want to keep it that way.

51 Eign GateHereford Herefordshire HR4 0AB

Trekitt Hassle Free Anytime Returns

We hope that you are perfectly happy with your order from Trekitt, but we understand that you may want to return your purchase. Our Hassle Free Anytime Returns Policy and Free UK Returns Postage make sending things back to us an absolute breeze; there is no time limit, no hassle and no worries.
 

Please enter your web order ID :

How to return an item using our UK Services

Our Hassle Free Anytime Returns Policy and Free UK Returns Postage make sending things back to us an absolute breeze, just follow these simple steps.

  • Print off and fill in the returns form, found via the link on this page
  • Type your Web Order Number into the box at the top of the page and follow the instructions.
  • Make sure your item is adequately packaged and includes the completed returns form. (Original packaging such as footwear boxes still need protective packaging. Failure to do so will invalidate your rights to a full refund or return).
  • Attach the label to the outside of your package ready for posting.
  • Take the item to your local post office.

NOTE: If your item is over 20kg and/or is larger 60cm (L) x (45cm (W) x 45cm (D) then please contact us at support@trekitt.co.uk and we'll take care of things. We will arrange for our couriers, DPD Local, to send you a pre-paid PDF postage label that you can print off and attach to the outside of your parcel. The email will also contain a link to your local “DPD Pickup Shops” where you’ll need to drop off your parcel to be returned.

How to do a quick and easy exchange

To exchange an item, complete a new order for the desired replacement and return the unwanted Good(s) for a full refund using our Free UK Returns Service (see above).

Whilst technically this isn't an exchange service it is by far the most efficient and fastest way to ensure that you receive the goods you require.

Trekitt common sense 3-year guarantee

We love this business and take a lot of time personally selecting the products we sell. We are confident that the kit we select is the best currently available, because of this we offer our Trekitt Common Sense 3-year guarantee on every product we sell.

Put simply - if within 3 years a manufacturing fault develops in the materials or workmanship of a product that we sold you, we guarantee to sort it out. Our aim is to reach a fair and agreed solution, which may be a refund, replacement or a professional repair.

The "common sense" bit. Please don't send us kit that has obviously been used and abused and is completely worn out, and then expect us to replace it. Stuff does wear out, it’s a fact of life, however if you feel that your purchase is genuinely faulty please get in touch with us.

Warranty Returns (Faulty or Damaged Items)

Please send all warranty returns to Trekitt using our Free Returns Service (UK only) as we cannot make any decisions prior to inspecting any claim. Should the item be found to be faulty we aim to reach a fair and agreed solution, which may be a refund, replacement or a professional repair.

Please note that we may need to send the item to the original supplier or an independent and fully certified testing company to seek a professional assessment; this process can take up to four weeks.

THIS BIT IS IMPORTANT! - Items must be returned in a clean and dry condition and be free from mud and dirt. Items that do not meet these criteria will be sent back to you. If you cannot find your original Web Order Number, please contact us at support@trekitt.co.uk

UK Returns Summary
  • We offer an unlimited returns period provided the items are returned in the original condition that you received them, including all labels and packaging intact.
  • To exchange an item, complete a new order for the desired replacement and return the unwanted Good(s) for a full refund using our Free UK Returns Service.
  • Refunds can only be made to the original payment method and are normally processed on the day Goods are received, however, during busy periods they can take up to 7 days.
  • You must provide a completed returns form to allow us to process the return.
  • We cannot accept returns on any climbing equipment or underwear.
  • We cannot offer a refund without proof of purchase.
  • Upon receipt of your order it is your responsibility to ensure that the goods have arrived in satisfactory condition.
  • When returning any item under warranty please make sure all items of clothing, footwear or equipment have been thoroughly cleaned. Failure to do so may delay your warranty claim and goods may be returned to you.
  • Items must be adequately packaged; damage sustained in transit to the item or its original packaging is the responsibility of the sender.
  • Signing for items that have been damaged in transit are the responsibility of the receiver. If you have received an item that was damaged in transit, please contact us immediately.

You can also return or exchange Goods at the Trekitt shop in Hereford, but must present the sales invoice supplied by us in respect of such Goods as proof of purchase. If you choose to receive a refund the Trekitt shop will refund the price of the Goods (excluding delivery charge) as shown on this sales invoice to the original method of payment. Alternatively, you may exchange product(s) for Goods of an equal or higher value for which you will receive a new receipt.

International Returns

We do not offer free returns postage outside the UK so please exercise common sense when returning items to us. Ensure the service you use corresponds to the size/weight/value of the item. Depending on the nature of your return we may reimburse you for the cost of postage at our discretion.

We regret to inform you that we cannot be held responsible for returned goods that become lost in transit. We therefore strongly recommend that you use a recorded/insured delivery service and keep a record of this.

Returns Address

Trekitt Returns,
Unit 3 Wallbrook Court,
Rotherwas Industrial Estate,
Hereford,
HR2 6JG

EU Consumer Rights Directive (CRD) Right to Cancel

If you wish to exercise your right to cancel your order under the CRD - you will need to inform us in writing within 14 days for unwanted goods and 30 days for faulty/damaged goods. You can do this by letter, email, or by returning the goods with a completed returns form; contact us at support@trekitt.co.uk

Outward Postage charges will be reimbursed in the case of faulty or incorrectly supplied items, or an order cancelled under the DSRs.

We will not charge a restocking fee for returned items.

   

The whole ordering and delivery process went very smoothly but unfortunately the boots I had ordered were slightly too narrow and had to be returned, the no quibbles returns process was quick and easy, with Trekitt keeping me informed by email at every step of the way, including receipt of my parcel and when my refund had been processed. Service and communication with this company always excellent.

Steve.B  •   8th Aug.

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