Established in 1986 Trekitt is family owned and run. We have always been driven by our passion for wild places and mountains and have enjoyed sharing those experiences with our customers for over 30 years.

Trekitt provides top quality equipment and clothing for mountaineers, hill walkers, climbers and travellers and has grown over the years to cater for a wide range of outdoor activities. We hold large stocks of specialist clothing and equipment from the worlds best brands backed up by our award winning customer service.  We are more than a shop, we are a service for adventure, we fully understand that to get the most from your passion you need the best kit that is fit for purpose and suits you personally.  We offer expert boot and rucksack fitting services in our Hereford shop and are always happy to discuss your equipment needs, so just call us.

The Hereford shop is open Monday to Saturday from 09:00 - 17:30.

We are closed on Sundays and Bank Holidays because we value our free time and want to keep it that way.

51 Eign GateHereford Herefordshire HR4 0AB

Trekitt Terms & Condtions

These Terms and Conditions apply to all transactions between Trekitt and yourself. They do not affect your statutory rights. By accessing this website and/or placing an order you agree to be bound by these terms and our Privacy Policy, please read them carefully.

In these Terms, unless the context requires otherwise:

  • “Trekitt” means the Trek Kit (Hereford) Ltd company and their retail store in the UK.
  • "Contract" means each contract for the supply of Goods by us into which these Terms shall be incorporated
  • "Card" means the credit or debit card which you use to make payment for the Goods
  • "Goods" means the goods which we supply in accordance with these Terms
  • "Order" means a purchase order in respect of the Goods issued by you to us

This site is owned and operated by Trek Kit (Hereford) Ltd. Registered in England Number 5668115.
Registered office: Network House, Thorn Office Centre, Rotherwas, Hereford, HR2 6JT 
Shop address: Trekitt, 51 Eign Gate, Hereford, HR4 0AB. +44 (0)1432 263335

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website. These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

There may be legal notices on other areas of this Website which relate to your use of this Website, such as our Privacy Policy and our Security Policy, all of which will, together with these Terms and Conditions govern your use of this Website

Orders

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods on our website, you must be at least 18 years of age and accept our delivery terms. 

Users must provide contact information (such as name, delivery address and telephone number) and financial information (such as card number, cardholder address, expiry date and security number).

All orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance.

In the unlikely event that one or more of the Goods you ordered is unavailable we will immediately refund the value of the unavailable Goods to your original method of payment and inform you by email as soon as possible. Any remaining available Goods on that order will be processed as normal.

Your order will be accepted, and the creation of a legally binding contract between you and us will take place upon delivery provided that we have processed and received payment in full for such Goods.

Trekitt has taken every care in the preparation of the content of this Website, and in particular to ensure that prices quoted are correct at time of publishing; and that the Goods have been fairly described. However, please note that we may only accept Orders if there are no material errors in the description of the Goods or their prices as advertised on this Website. 

Non-acceptance of an Order may be as a result of one of the following:

  • Our inability to obtain authorization for your payment. We may contact you to check your Card details
  • The identification of a pricing or product description error as referred to above.
  • You not meeting the eligibility to order criteria as set out in these Terms.

Whenever we need to contact you we will use the contact information you have provided. 

Prices

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, the imposition of any taxes or duties; or if due to an error or omission.

All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we will inform you.  

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion: either contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in our shop. We are under no obligation to honour any shop price or promotion in the event that they differ from those on the website. Similarly, our shop is under no obligation to honour any website price or promotion in the event that they differ from those in the shop.

Prices that are reduced for sales and promotions are only valid for the specified period.

Method of Payment

Card

We will not deduct the price from your Card until the Goods are despatched. We may delay despatch until receipt of authorisation for payment to be taken from the Card provided. You can pay using your credit or debit card that is either VISA, Master Card or Maestro. It is imperative that you provide the cardholder's name as it is shown on the card, phone number and address exactly as it appears on the card statement.

Card fraud is illegal and will lead to prosecution in all cases.

Gift Vouchers

Gift Vouchers may be purchased to any value between £5 and £1,000 and can be redeemed in multiple purchases until the balance is used. Gift Vouchers are valid for 365 days from date of purchase.

Gift vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.

To check the remaining balance of your gift voucher please ask in the Hereford shop or contact customer support.

Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights. They should be treated as cash, we are unable to replace a Gift Voucher if lost or stolen. We reserve the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.

Order Processing

Your order is sent directly to our secure terminal in the shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders placed Mon-Sat (excluding Bank Holidays).

Why you can feel secure shopping with us.  We use the industry leading internet payment company Sage Pay and PayPal, to protect your card details and protect us from fraud; the following security systems are used.

Transaction security.  All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage.  All sensitive data is secured on Sage Pay using internationally recognised 256-bit encryption standards. The data they hold is extremely secure and the system is regularly audited by the banks and banking authorities to ensure it remains so.

Links to banks.  Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Verified by Visa and MasterCard Secure Code. To ensure our mutual security and give you even more confidence in shopping online with Trekitt, we have introduced Verified by Visa and MasterCard Secure Code These services enhance your existing credit/debit card accounts against unauthorized use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card.  Once you have registered and created your own private password with your card issuer, you will be automatically prompted at the checkout when the card is being processed to provide this password each time you make a purchase.  Please note that your Verified by Visa and MasterCard Secure Code password is related to your credit/debit cards and is not your Trekitt customer account password. Trekitt does not have access to your Verified by Visa or MasterCard Secure Code password.

Employee access. No individuals within Sage Pay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.

Delivery

We strongly believe that Trekitt offers some of the best outdoor equipment available today and we understand that your purchase is an investment in your outdoor passion; it deserves the best possible care and attention. You will have a number of delivery options available to you at checkout so please ensure the service you select meets your needs and matches your order value. Think of it as insurance!

Trekitt Standard Delivery Service - uses Royal Mail. This service is able to deliver your goods to anywhere in the UK, including Northern Ireland, Jersey, Guernsey and Isle of Man. This service officially takes up to 10 working days, but it is usually much faster.

Trekitt Tracked Delivery Service - uses Royal Mail Tracked. This service allows you to track your parcel to your door and requires a signature. Royal Mail Tracked is able to deliver your goods to anywhere in the UK, including Northern Ireland, Jersey, Guernsey and Isle of Man. The Tracked Delivery Service usually takes 3-5 working days for your goods to arrive from receipt of order. Parcels addressed to Jersey, Guernsey and Isle of Man will be tracked up to acceptance into the territory.

Trekitt Premium Delivery Services -  use DPD and several options can be selected at the checkout to provide a fast and secure tracked service with email/text notifications directly to your chosen destination. Deliveries to Northern Ireland, Channel Islands, Isle of Man, Northern Scotland, Scottish Islands and the Isles of Scilly have restrictions on the available services due to the longer distances involved and may take additional time.

BFPO - The British Forces Post Office provides an efficient and effective Postal and Courier Service to serving British forces personnel and their families worldwide, including exercises and operations. Size and weight restrictions may apply.

All orders which are shipped to BFPO addresses outside of the EU will qualify for VAT free sales. When you initially place your order the VAT is included, but don't worry, email support@trekitt.co.uk and our dedicated Customer Service Team will confirm that the BFPO address is outside of the EU and refund the VAT amount to your original method of payment. Please make sure you use "GB" in the country field otherwise you will have to pay the International shipping charges.

International Shipping -  Import charges may apply so please check with your local customs office for more information.

We make every effort to deliver Goods within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors. Trekitt shall be under no liability for any delay or failure to deliver the Goods within the estimated timescales.

Deliveries will adhere to the timescales selected if the order is placed before 3pm Monday to Friday (excluding bank holidays). Orders placed on Saturday or Sunday will be despatched on the following Monday (excluding bank holidays). Although we will make every reasonable effort to ensure your products are delivered within the set timescales, we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, additional delivery charges will not be refunded.

Delivery to your Card address. When you have selected the Goods that you wish to purchase from us, the delivery address will default automatically to the billing address associated with your Card.

Selecting an alternative address.  However, should you wish to send the Goods to an alternative address then you can enter this in the delivery address form as you proceed through the checkout process. The alternative address can be either residential or business.  To make life easier for you, if you set-up an account with Trekitt then you can store multiple addresses so that when re-ordering you can select from your delivery address book saving you the hassle of filling out the form again.

Delivery charges. The delivery charges are applied according to a simple banding structure based on the value of your total basket. There is only one delivery charge per Order.  Our current charges (as of 1st November 2013) are inclusive of VAT at the prevailing UK rate. 

Risk of loss or damage to the Goods shall pass to you at the time the Goods are delivered.

Redirection / Return of Consignment Once Despatched.  Unfortunately, we regret to say there is up to a £10.00[GBP] surcharge should the parcel need to be re-routed to a different address once despatched (We do recommend that all orders are sent to an address where a signature is available). This is because we are charged for this service by our couriers and we cannot absorb this cost. We reserve the right to change the delivery prices without prior notice. While we make every effort to ensure that delivery takes place within the stated time scales hours, we cannot fully guarantee any delivery times.

Should you have any query with regards to the receipt of your order then please email us at support@trekitt.co.uk We have full access to the tracking of your parcel so we will be able to see the current status and resolve any issues for you.

Returns

We hope that you are perfectly happy with your order from Trekitt, but we understand that you may want to return your purchase.

Anytime Returns

We offer an unlimited returns period provided the goods are returned in the original condition that you received them, including all labels and packaging intact.

Free UK Returns

This service is available to all UK orders and to all goods discounted by less than 50%

Free UK Return Postage does not apply to orders originating outside the UK or to goods discounted by 50% or more, please post these goods to:

Trekitt Returns,
Unit 3 Wallbrook Court,
Rotherwas Industrial Estate,
Hereford,
HR2 6JG

NOTE: If your goods are over 20kg and/or is larger 60cm (L) x (45cm (W) x 45cm (D) then please contact us at support@trekitt.co.uk and we'll take care of things. We will arrange for our couriers, DPD Local, to send you a pre-paid PDF postage label that you can print off and attach to the outside of your parcel. The email will also contain a link to your local “DPD Pickup Shops” where you’ll need to drop off your parcel to be returned.

For full details on how to return items please follow the instructions on our returns page.

How to do a quick and easy exchange

To exchange goods, complete a new order for the desired replacement and return the unwanted Good(s) for a full refund using our Free UK Returns Service. (Orders that come from outside the UK and items discounted by 50% or more cannot be returned using our Free UK Returns service)

Whilst technically this isn't an exchange service, it is by far the most efficient and fastest way to ensure that you receive the goods you require.

You can also return or exchange Goods at the Trekitt shop in Hereford but must present the sales invoice supplied by us in respect of such Goods as proof of purchase. If you choose to receive a refund the Trekitt shop will refund the price of the Goods (excluding delivery charge) as shown on this sales invoice to the original method of payment. Alternatively, you may exchange product(s) for Goods of an equal or higher value for which you will receive a new receipt.

Trekitt common sense 3-year guarantee

We love this business and take a lot of time personally selecting the products we sell. We are confident that the kit we select is the best currently available, because of this we offer our Trekitt Common Sense 3-year guarantee on every product we sell.

Put simply - if within 3 years a manufacturing fault develops in the materials or workmanship of a product that we sold you, we guarantee to sort it out. Our aim is to reach a fair and agreed solution, which may be a refund, replacement or a professional repair.

The "common sense" bit. Please don't send us kit that has obviously been used and abused and is completely worn out, and then expect us to replace it. Stuff does wear out, it’s a fact of life, however, if you feel that your purchase is genuinely faulty please get in touch with us.

Warranty Returns (Faulty or Damaged Items)

Please send all warranty returns to Trekitt using our Free Returns Service (terms apply) as we cannot make any decisions prior to inspecting any claim. Should the item be found to be faulty we aim to reach a fair and agreed solution, which may be a refund, replacement or a professional repair.

Please note that we may need to send the item to the original supplier or an independent and fully certified testing company to seek a professional assessment; this process can take up to four weeks.

THIS BIT IS IMPORTANT! - Items must be returned in a clean and dry condition and be free from mud and dirt. Items that do not meet these criteria will be sent back to you. If you cannot find your original Web Order Number, please contact us at support@trekitt.co.uk

International Returns

We do not offer free returns postage outside the UK so please exercise common sense when returning items to us. Ensure the service you use corresponds to the size/weight/value of the item. Depending on the nature of your return we may reimburse you for the cost of postage at our discretion.

We regret to inform you that we cannot be held responsible for returned goods that become lost in transit. We therefore strongly recommend that you use a recorded/insured delivery service and keep a record of this.

EU Consumer Rights Directive (CRD) Right to Cancel

If you wish to exercise your right to cancel your order under the CRD - you will need to inform us in writing within 14 days for unwanted goods and 30 days for faulty/damaged goods. You can do this by letter, email, or by returning the goods with a completed returns form; contact us at support@trekitt.co.uk

Outward Postage charges will be reimbursed in the case of faulty or incorrectly supplied items, or an order cancelled under the DSRs.

We will not charge a restocking fee for returned items.

Customer Rewards

The Trekitt  Customer Reward scheme allows you to earn points every time you shop with us. The points you earn can be used to spend on products both online and in store. You can spend your points as soon as they're on your account, so you won't have to wait around for your savings. You must register as a Trekitt customer to earn and redeem your points. Registration can be completed online and in the shop.

Customer Reward points are awarded for every £1 spent and are valued at 0.001p per point.

Trekitt reserves the right to amend the number of points earned per £1 without prior notice.

Customer Reward points can be awarded and redeemed in any Trekitt shop or website.

Customer Reward points are not redeemable for cash.

Customer Reward points are not awarded to goods discounted by 30% or over from the RRP during any sale or promotion.

Customer Reward points cannot be redeemed when using PayPal as a method of payment. Please use an alternative payment method to redeem your points.

Customer Reward points have a 12 month expiry period. Should there be no activity (earning or spending points) for a rolling 12 month period your Customer Rewards account balance will be reduced to zero. Your account will remain active in order for you to earn and spend points in future.

Warranties and Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or fraudulent misrepresentation.

In the absence of any negligence other than breach of duty by Trekitt, your use of any Goods other than in accordance with their operating manuals and/or instructions is entirely at your own risk.

Trekitt will make every effort to deliver Goods within a reasonable time from the date of your Order and to comply with our obligations under these Terms, but we cannot be held responsible for delays or failures due to adverse weather, traffic delays, mechanical breakdowns or other circumstances beyond our control.

The information contained in the material in this Website is only for information purposes. Trekitt, by permitting the use of this Website, does not hold itself out as providing any legal, financial or other advice. It also does not make any recommendation or endorsement as to any investment, advisor or other service or product or to any material submitted by third parties or linked to this Website. The material on this Website does not constitute advice and you should not rely on any material in this Website to make (or refrain from making) any decision or take (or refrain from taking) any action.

Trekitt takes all reasonable care and diligence to ensure the accuracy and completeness of information on the Website and that Goods details, images and descriptions are correct at the time information is first published onto the Website. The Website is provided on an "as is" basis and we give no warranty and make no representation regarding the accuracy or completeness of the content on the Website.  Trekitt cannot guarantee the accuracy of images on the Website and the colours of actual Goods may differ from images and may be a product of the photographic processes of our suppliers. Sizing guides provided on the Website are provided by our suppliers and are intended as a general guide only. We do not accept any liability for discrepancies in measurements, or any purchases which arise directly from the sizing charts provided on the website.

Trekitt will make every effort to keep the Website available but Trekitt cannot guarantee that the Website will always be available, reliable, and free from technical inaccuracies and typographical errors or other types of error. Further, we often review the content of the Website to keep it up to date, but we cannot guarantee that it will always be up to date. Trekitt do not make any other promises or warranties about the Website.

This Website also contains links to other websites and resources which are not under the control of and are not maintained by Trekitt. Trekitt has no control over such websites and resources. Trekitt provides these links for your convenience only but does not necessarily endorse the material on these websites. Your visiting of any external websites via links from this Site is entirely at your own risk. Where it is possible for you to transact through any linked website with a third party, such transactions shall be (and any rights and obligations shall arise) solely between you and the third party. Therefore, you should ensure that you carefully read the terms and conditions for the accessing and use of such websites and resources and, if you suffer losses as a result of accessing and/or using such third party websites and resources, you must claim against the third party and not us.

Unless otherwise specified, the materials on this Website are directed solely at those who access this website from the United Kingdom. Trekitt make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this Website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Trekitt will take all reasonable precautions to keep the details of your Order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

If either you or Trekitt are in breach of the arrangements under these Terms, neither of us will be responsible for any losses that the other suffers as a result, except those losses which are a foreseeable consequence of the breach. Losses are foreseeable where they could be contemplated by both you and us at the time you place an Order

Complaints

If you are unhappy with any aspect of our service please let us know.  We aim to deal with all complaints as effectively as possible in a fair, confidential, easy to use, speedy and informative manner. If you wish to make a complaint please contact us either by email at support@trekitt.co.uk, or by post at: Trekitt, 51 Eign Gate, Hereford.  HR4 0AB.

Knives and Blades

It is an offence for any person under the age of 18 years to purchase most kinds of knives. We shall only supply knives and related equipment to customers over the age of 18 years. The sale of knives and bladed articles are regulated by law and subject to these Terms. We reserve the right to refuse the sale if we have reasonable cause to believe you are below the age of 18 years, or if we believe that the supply of Goods to you may infringe the law or present an unacceptable potential risk to the safety of others. Our main goal is to promote the safe use of the specialist tools and for this reason we always take steps to ensure that our knives and tools are promoted in a responsible manner.

The Waste Electrical and Electronic Equipment Regulations (WEEE Regulations)

You can now recycle your old electricals with us. If you’re buying a new electrical item, we will recycle your old one for free.

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination; harming wildlife and also human health.

We can help.

We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us. If you wish to return your WEEE item, please contact us at the telephone number 01432 263335 or support@trekitt.co.uk

To remind you that old electrical equipment can be recycled, it is now marked with a crossed‐out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take‐back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like‐for‐like basis.

Miscellaneous Legal Stuff

A person who is not party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

   

The whole ordering and delivery process went very smoothly but unfortunately the boots I had ordered were slightly too narrow and had to be returned, the no quibbles returns process was quick and easy, with Trekitt keeping me informed by email at every step of the way, including receipt of my parcel and when my refund had been processed. Service and communication with this company always excellent.

Steve.B  •   8th Aug.

Read More Reviews

Need some help?
To improve your shopping experience today and in the future, this site uses cookies.
I Understand