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Trekitt Click & Collect

Our Click & Collect service offers all the benefits of shopping online, combined with the same personal retail experience that you'd receive in our Hereford shop. Simply order your items, select Click & Collect and when your order is ready for collection we will contact you using the phone number provided when the order was placed. Best of all the service is completely FREE!

 

How Click & Collect works

1. Add your items to your basket

Use our website to browse our vast catalogue of clothing and equipment and add any items to your basket that tickle your fancy.

2. Checkout using Click & Collect

Scroll down and choose Click & Collect as your delivery method. Enter your postcode and find our location on the map.

3. Choose 'Trekitt Hereford' and collect your items

Choose our Hereford shop (please note, we are a single shop and are only based in Hereford), click continue, complete the rest of our standard checkout steps.

4. Order Notifications

We will send an order confirmation via email after you have placed your order, letting you know that your order has been received.
Once your order has been picked and processed we will then send you your receipt.
This does not mean your order is ready for collection, like all good things, they come to those who wait.

5. Collection

We will contact you using the phone number that was supplied during the checkout stages when your order is ready for collection. We strongly recommend using your mobile number so we can contact you if you aren’t at home.

 

FAQs

When can I collect my order?

We will contact you (using the number provided during checkout stages) as soon as your order is ready for collection at the Hereford shop. Click and collect orders are normally ready within 1-2 working days but can often be sooner.

If you are in a desperate hurry, and have left ordering to the last minute, please contact us before travelling and we will try our very best to have your click and collect order ready.


What do I need to collect my order?

Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence).

We will hold your order for 10 days, if you have any problems with getting to the shop please feel free to contact us and we will happily extend this time.

 

Can Someone Else Collect My Order?

Please contact us and we will do our best to accommodate any changes relating to collection.

 

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact us, our contact information can be found here. Please note, full refunds must be made to the original method of payment.

 

How do I return my order?

Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy.

 

Quick Contact

01432 263 335 support@trekitt.co.uk 51 Eign Gate Hereford Herefordshire HR4 0AB

Opening Hours

Christmas & New Year Hereford Shop Opening Times

Throughout Christmas, our Monday to Saturday Shop Opening Times will largely remain the same (please see below), with the addition of being open every Sunday from 10:00 - 16:00 from 1st December until 5th January for all of the Sunday Shoppers. The only exception to this is Christmas Eve when the shop will be closing at 15:00 so the Trekitt team can go home and enjoy Christmas with their families.

Please note: We will also be closed on Boxing Day and normal business will resume on the 27th December. We are also closed on New Year's Day.

 

Christmas & New Year Website Order Processing Times

Our busy Warehouse Elves also need their downtime and will also be going home early.
Therefore, any orders placed after 15:00 on the 24th December will not be processed until they get back on the 27th December. Also, any orders placed after 15:00 on New Year's Eve due to courier collection times and will not be processed until 2nd January.
 
Please note: If you are ordering last minute Trekitt Gift Vouchers, Pam, our lovely Head Warehouse Elf, has agreed to keep processing Voucher Code orders up until 21:00 on Christmas Eve, as these are sent out to you via email. Please read the information on the Gift Voucher page carefully before placing your order.

 

Merry Christmas one and all and a Happy New Year!

   

"I first noticed Trekitt by their fantastic YouTube videos, which were very informative and honest. So I headed on over to the website and looked at various coats to try and determine which to go for. Being a bit of a muppet I didn't really have a clue what was best so contacted customer services who directed me to a few coats but said he would go away (over the weekend!) and think some more and get back to me Monday. I thought it was just a fob off as the conversation had been going a while but low and behold on Monday morning an email appears with suggestions! I was so pleasantly surprised that if I hadn't already been convinced to buy with them, it was concreted then. I bought 2 coats from them the same day and very shortly after they appeared. The fit was exactly as they had suggested it would be, the quality of the items was as described and I am very happy with them. In this day and age of large companies taking a backward step from customer service, it is such a breath of fresh air to be treated with such a personal touch. If I ever need anything outdoorsy, I know exactly where I'm going."

Piers  •  Oct 2019.

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