Trekitt Click & Collect

This service has been suspended as our Hereford Shop is temporarily closed following national restrictions put in place by the Government on 23rd March 2020.

Our Click & Collect service offers all the benefits of shopping online, combined with the same personal retail experience that you'd receive in our Hereford shop. Simply order your items, select Click & Collect and when your order is ready for collection we will contact you using the phone number provided when the order was placed. Best of all the service is completely FREE!

 

How Click & Collect works

1. Add your items to your basket

Use our website to browse our vast catalogue of clothing and equipment and add any items to your basket that tickle your fancy.

2. Checkout using Click & Collect

Scroll down and choose Click & Collect as your delivery method. Enter your postcode and find our location on the map.

3. Choose 'Trekitt Hereford' and collect your items

Choose our Hereford shop (please note, we are a single shop and are only based in Hereford), click continue, complete the rest of our standard checkout steps.

4. Order Notifications

We will send an order confirmation via email after you have placed your order, letting you know that your order has been received.
Once your order has been picked and processed we will then send you your receipt.
This does not mean your order is ready for collection, like all good things, they come to those who wait.

5. Collection

We will contact you using the phone number that was supplied during the checkout stages when your order is ready for collection. We strongly recommend using your mobile number so we can contact you if you aren’t at home.

 

FAQs

When can I collect my order?

We will contact you (using the number provided during checkout stages) as soon as your order is ready for collection at the Hereford shop. Click and collect orders are normally ready within 1-2 working days but can often be sooner.

If you are in a desperate hurry, and have left ordering to the last minute, please contact us before travelling and we will try our very best to have your click and collect order ready.


What do I need to collect my order?

Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence).

We will hold your order for 10 days, if you have any problems with getting to the shop please feel free to contact us and we will happily extend this time.

 

Can Someone Else Collect My Order?

Please contact us and we will do our best to accommodate any changes relating to collection.

 

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact us, our contact information can be found here. Please note, full refunds must be made to the original method of payment.

 

How do I return my order?

Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy.

 

Quick Contact

01432 263 335 support@trekitt.co.uk 51 Eign Gate Hereford Herefordshire HR4 0AB

Opening Hours

Monday:  CLOSED

Tuesday:  CLOSED

Wednesday: CLOSED

Thursday: CLOSED

Friday: CLOSED

Saturday: CLOSED

Sunday: CLOSED

Please note that the Hereford shop and warehouse are closed on bank holidays

   

"I first noticed Trekitt by their fantastic YouTube videos, which were very informative and honest. So I headed on over to the website and looked at various coats to try and determine which to go for. Being a bit of a muppet I didn't really have a clue what was best so contacted customer services who directed me to a few coats but said he would go away (over the weekend!) and think some more and get back to me Monday. I thought it was just a fob off as the conversation had been going a while but low and behold on Monday morning an email appears with suggestions! I was so pleasantly surprised that if I hadn't already been convinced to buy with them, it was concreted then. I bought 2 coats from them the same day and very shortly after they appeared. The fit was exactly as they had suggested it would be, the quality of the items was as described and I am very happy with them. In this day and age of large companies taking a backward step from customer service, it is such a breath of fresh air to be treated with such a personal touch. If I ever need anything outdoorsy, I know exactly where I'm going."

Piers  •  Oct 2019.

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