Established in 1986 Trekitt is family owned and run. We have always been driven by our passion for wild places and mountains and have enjoyed sharing those experiences with our customers for over 30 years.

Trekitt provides top quality equipment and clothing for mountaineers, hill walkers, climbers and travellers and has grown over the years to cater for a wide range of outdoor activities. We hold large stocks of specialist clothing and equipment from the worlds best brands backed up by our award winning customer service.  We are more than a shop, we are a service for adventure, we fully understand that to get the most from your passion you need the best kit that is fit for purpose and suits you personally.  We offer expert boot and rucksack fitting services in our Hereford shop and are always happy to discuss your equipment needs, so just call us.

The Hereford shop is open Monday to Saturday from 09:00 - 17:30.

We are closed on Sundays and Bank Holidays because we value our free time and want to keep it that way.

51 Eign GateHereford Herefordshire HR4 0AB

Trekitt Privacy Policy & Cookies

Data Protection and Privacy policy

We respect the privacy of all individuals who use this Website. This privacy policy explains what information we gather from you, how we use it and how you may control our use of your personal information. This Website contains links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our Website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.

Trekitt is the sole owner of the information collected on this Website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes without your express permission.

  • Your orders are sent to us via a Secure Page on our web site. This means that others cannot hack into your credit card details or obtain any other personal information from our order form.
  • We know of no documented case of credit card fraud using our shopping system over the Internet
  • All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption.
  • They are only decrypted after they reach our computer. They are not held in clear text on any web site.
  • Any customer information held on our computers complies with the rules and laws contained within the General Data Protection Regulation (GDPR) Effective May 25th 2018.
  • Under the GDPR we have to have a lawful basis to collect or use your data. For the purpose or processing your web orders and fulfilling our contract with you it is necessary to take your personal details. You may also give us consent to send you newsletters by “Opting In” to our customer mailing list.
  • We will keep customer information safe and secure and will not distribute or sell this information to a third party.
  • We will supply you full and clear details of all or any data we hold on you at your request. Please email support@trekitt.co.uk with your request and we will send you a report.
  • We will not send emails to you unless you have given us your consent by subscribing (Opting In) to our email newsletter. Or you have purchased from us on our web site.
  • Our emails always include a clear and simple option to 'unsubscribe' in the footer.
  • We will remove you from our mailing list and or data base immediately at your request, at any time. Please email support@trekitt.co.uk to arrange this.

 

Security

We realise how important it is to securely store any information that you provide us. Our site (trekitt.co.uk) currently uses high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously. We may vary this in the future if we feel you will benefit from greater security whilst using our website.

You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the www.trekitt.co.uk in your browser address window, also a small locked padlock will appear in the bottom bar of your browser window.

While we currently use SSL encryption to protect sensitive information online, we also protect your information off-line. All of your information, not just the sensitive information mentioned above, is restricted to our office. Only employees who need the information to perform a specific job are granted access to your personal information. The servers on which we store your personal information are kept in a secure environment.

Verified by Visa and MasterCard SecureCode

To give you even more confidence in shopping online with trekitt.co.uk we have introduced Verified by Visa and MasterCard SecureCode. These services enhance your existing credit/debit card accounts against unauthorized use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card.

Once you have registered and created your own private password with your card issuer, you will be automatically prompted at the checkout when the card is being processed to provide this password each time you make a purchase.

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.  Trekitt will never ask you to send any personal details via email. If we require such details, for security reasons we will ask you to contact us by telephone. Should you receive an email claiming to be from Trekitt or Trek Kit (Hereford) Ltd requesting this kind of information please do not respond but contact us immediately.

Complaints

If you feel that Trekitt is not abiding by its posted privacy policy, you should first email Paul Trepte at paul@trekitt.co.uk. You can also write to Paul at:

Paul Trepte
Trekitt
51 Eign Gate
Hereford
HR4 0AB

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.


Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using Trekitt :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.


First party cookies

*Trekitt uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.

We will endeavour to let you know before we store a cookie on your computer.

Our Own PERSISTANT cookies

Name Purpose Typical content
_Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

Cookies set by Trekitt website

Name Purpose Expires
ASP.NET_SessionId
HttpReferer
Referer
dd_object
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. Trekitt do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More Info
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy
Add This _atuvc The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. Add This privacy

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

If you have any questions about our cookies policy or feedback please contact us on 01432 263 335 or via our contact us page link at the top of the page.

   

The whole ordering and delivery process went very smoothly but unfortunately the boots I had ordered were slightly too narrow and had to be returned, the no quibbles returns process was quick and easy, with Trekitt keeping me informed by email at every step of the way, including receipt of my parcel and when my refund had been processed. Service and communication with this company always excellent.

Steve.B  •   8th Aug.

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