As a My Trekitt member, you'll earn 5% back in Customer Rewards on non-sale item purchases. Sale items are products with a season code that contains 'sale'. Your rewards balance can then be redeemed against future orders online or in-store.

Your Customer Rewards balance is worth 5% of eligible purchases. Simply redeem your rewards during checkout on future orders.

Joining is automatic when you shop with Trekitt using your email address. Once you've created an account or placed an order, your rewards profile is ready to go.

Yes – your rewards can be used both online and in our Hereford store, as long as you use the same email address linked to your account.

Rewards are usually added once your order has been processed and completed. This helps ensure any returns or cancellations are accounted for correctly.

In most cases, Customer Rewards can be used alongside other offers, but some exclusions may apply depending on the promotion or product.

If you return an item purchased with Customer Rewards, the rewards used for that purchase will usually be credited to your account once the return has been processed.

Your rewards are designed to be enjoyed regularly. Reward points expire 1 year after inactivity. Any expiry details will be shown within your account.

There's no limit to the adventures you can plan – and no set cap on the rewards you can build up through eligible purchases.

In many cases, yes – even if certain products don't earn rewards themselves, you may still be able to redeem your balance against them.

If you'd prefer not to take part in Customer Rewards, simply contact the Trekitt team, and we'll update your account preferences.