We hope that you are perfectly happy with your order from Trekitt, but we understand that you may want to return your purchase. We offer a 90 days return period from the date of purchase, and endeavour to process all returns within 48 hours of receipt. During exceptionally busy periods, returns may take up to 7 working days to be processed.
We do not offer a free returns service. If using the DPD Returns Portal, a charge of £5 will be deducted from your refund when processed. Returns from Highlands and Islands using the DPD Returns Portal will deduct £15.50 from the order refund. Large DPD returns will have £6 deducted from their refund. (Specifications are over 5kg, and over Length of 30cm x width of 30cm and height of 10cm). If customers are returning items using their own postal service, and our returns form, all customers are responsible for any postage costs when returning any goods (excluding warranty returns).
For your convenience, follow here to theDPD Returns Portal to submit a return. Alternatively, to arrange return postage for your items. Please use our warehouse returns address (Returns, Unit H&J, Moreton Business Park, Hereford, HR4 8DS) when completing the Returns PDF form below.
This is not a Trekitt operated service.
The Trekitt Returns Policy Includes...
A 90 day return period and the Trekitt 2-year Common Sense Guarantee.
Exemptions & Surcharges
PPE (Facemasks, Climbing Equipment etc. ), Food Goods, Accessory Cord, Socks & Underwear can only be returned if they have not been worn and/or removed from their original packaging with all swing tags still attached. If there is any sign or possibility that the goods have been used, tampered with or contaminated in any way, then we cannot accept a return on the grounds of consumer safety. Zips are typically not covered under a manufacturer's warranty.
Please take care when packaging your returning order as customers will be liable for any exceptions or surcharges incurred for incorrectly packaged returns. You will be informed via email of the value of the charges which will be deducted form your refund amount.
The above does not affect the Consumer Contract Regulations. Click here to read more.