The rental commencement is when your item is delivered to your home address.
The term expires when you drop off your parcel at a Post Office or DPD drop-off point or get
it collected from your home address - basically, as soon as it's in the courier's possession
and not yours!
If the item rented is not returned on or before the expected return date, Trekitt reserves
the right to charge the Lessee additional rent for the extra time the items were in transit.
We kindly ask that you return your items as efficiently and timely as we delivered to you.
To ensure no additional fees are applied, Royal Mail or DPD must have received your returned
items on the final date of your rental.
Any delays in returning your items may impact future customers and could incur additional
costs at your end.
Of course, we factor in some leeway between rentals to allow for any unforeseen problems,
such as lost luggage or delayed crossings. Please contact us here: Trekitt Support if you
think your items are going to be delayed so we can sort logistics at our end.
There is no need to clean any of the kit - the cleaning and re-applying of DWRs is all
included in the price of your rental. A care guide will be included within your package with
instructions on how to care for it whilst in your possession. We ask that all items are
thoroughly dried before return.
Please use the free enclosed returns label, which you will find at the bottom of your
package, to return your items. Either reuse the packaging your items were sent in or reuse
some old bags you have at home - don't worry if they're plastic - we reuse and recycle all
our packaging at the end of its life.
If you lose your shipping label (it happens), please contact us here Zoa Rental and we will email you a replacement.
You can find your local Royal Mail Post Office for return: Royal Mail Post Office Locator.
We ask that you obtain and retain the Royal Mail shipping receipt for all return shipping. In
the unlikely event an item goes missing with Royal Mail, at least you then have proof that
it was handed over to them and responsibility then lies with them, not you.
If you aren't sure whether the items you've ordered will fit, please get in touch with us
prior to the delivery of your rental. We will happily help with sizing if you send us your
measurements. If time permits, we can send a replacement size to exchange before you head
off on your holiday.
We are here to help. We want you to be happy with your chosen items, and we take pride in the
way you look and feel in our kit.
Any other questions - just ask!
Unfortunately, we are unable to dispatch fuel with your stove rental. You will need to source suitable fuel yourself.
REPRESENTATIONS, WARRANTIES, AND AGREEMENTS
Trekitt (the Lessor) represents and warrants the following:
- The Equipment is free from known defects and, although used, is in good working
order to
the best of its knowledge at the inception of the rental.
- The Lessor is responsible for routine repair and maintenance of the equipment/items
prior to rental.
You (the Lessee) agree to the following:
- The Equipment is rented to the Lessee without any warranty or guarantee of any kind,
express or implied.
- The Lessee is responsible for all costs associated with any additional repair or
replacement of the equipment necessitated as a result of misuse. Basic repairs and
general wear and tear are covered/included in the rental price.
USED EQUIPMENT
The Lessee acknowledges that the equipment/items may be used gear and may have slight
cosmetic flaws. Trekitt does warrant that the items, whether new or used, will be in
proper
working condition when leased to you. In the unlikely event that an item, as received,
is
not working properly, please notify us as soon as possible so a replacement or refund
can be
issued.
TYPOGRAPHICAL ERRORS
In the unlikely event a product rental rate is listed incorrectly due to errors in
pricing
information, Trekitt has the right to refuse or cancel any orders placed for products
listed
at the incorrect rate, whether or not your credit card has been charged. Should Trekitt
cancel the order, your account will be refunded for the incorrect amount paid as soon as
possible.
OUT-OF-STOCK PRODUCTS
Although Trekitt holds multiple items, there may be occasions when a customer is either
late
in returning their equipment or the items are in the cleaning/repairs system for longer
than
anticipated. On these occasions, Trekitt will contact the customer to offer an
alternative
item - usually of better quality as a gesture of goodwill. Trekitt will inform the
customer
if any replacement item is likely to be sent, giving them the option to choose a
different
item or ask for a refund. However, this is unlikely to happen.
SHIPPING
Trekitt uses Royal Mail or DPD for all their deliveries. As soon as your rental order has
left our warehouse and is with Royal Mail or DPD, you will receive a text message and
email
confirming when your order will arrive. Please note this will come directly from Royal
Mail
or DPD and not Trekitt, so it's important to keep an eye out for messages. You will also
have the option to amend your delivery to suit you. If you have any concerns, please
contact
us here: Trekitt Support. Trekitt will always aim to dispatch your item/s 1-2 days prior
to
your rental start date to allow for any unforeseen issues at your end. We encourage you
to
always book your rental commencement date for the day before you depart.
ADDITIONAL CHARGES
Trekitt charges a standard service fee depending on the item type to cover cleaning and
insurance.
CANCELLATIONS
You may cancel an order at any point, providing Trekitt has at least 48 hours' prior
notice
before picking, packing, and shipping the item. A full refund will be issued within 7
working days of cancellation. You may cancel an order once it has been shipped, but such
cancellation will be subject to a full refund minus: 1-day rental rate + round trip
shipping.
IF AN ITEM DOESN'T FIT
Your items will arrive with ribbons attached to the outside. Please do not remove these
ribbons until you are confident you want to keep the items. We can send a replacement
item
out on a next-day delivery service, but please let us know before 12 PM.
INSURANCE
Trekitt has a policy to cover general wear and tear and will cover the cost of minor
repair
work. If however, any item is damaged beyond this, Trekitt will discuss the damage with
you
and agree a plan of action. In extreme cases we will invoice you for the full cost of
replacing the item.
REPAIRS
Trekitt do not expect (nor want) you to carry out any repairs yourself. We also do not
want
you to alter the items to suit your own needs. Please do not take up or let down
grow-with-me seams for example.
LOSS AND DAMAGE
The items are deemed to be in your custody and control once they have been delivered. If
you
lose the items or damage them beyond repair we would expect your insurance to cover the
cost
of replacement.
NON-WORKING EQUIPMENT
We would expect you to notify Zoa within 3 hours of receipt of any malfunction and/or alleged damage. Please do not attempt to repair or modify the equipment yourself. Please return the non-working equipment to Zoa who will either replace the non-working equipment with a functioning equivalent or issue a credit or full refund of all rental charges paid.
MISCELLANEOUS
These Terms and Conditions are governed by the laws of England and Wales. Our failure to
act
on or enforce any provision of these Terms & conditions shall not be construed as a
waiver
of that provision or any other provision in these Terms and Conditions. No waiver shall
be
effective against us unless made in writing, and no such waiver shall be construed as a
waiver in any other or subsequent instance. Except as expressly agreed by us and you in
writing, these Terms and Conditions constitute the entire agreement between you and us
with
respect to the subject matter, and supersedes all previous or contemporaneous
agreements,
whether written or oral, between the parties with respect to the subject matter. The
section
headings are provided merely for convenience and shall not be given any legal import.
These
Terms and Conditions will inure to the benefit of our successors, assigns, licensees,
and
sublicensees. Company Registration Information. © 2024 Trekitt. All rights reserved.
Registered in England, 51 Eign Gate, Hereford, HR4 0AB. No parcels will be accepted at
this
address and any returns and incorrect shipping will be at cost to the sender. VAT
Number:
GB869702874