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Trekitt Updates

Dear Trekitt Customers,

Due to administrative issues, we have temporarily suspended our shipping service outside of the UK until further notice. THIS WILL NOT AFFECT UK BASED ORDERS IN ANY WAY!

Service Centre Info
As you probably already know, we have closed the Service Centre doors due to government restrictions. However, the Trekitt Customer Support, Warehouse and Marketing Teams will remain fully functional during this period. Thankfully, our Service Centre Team will be reallocated to other departments to avoid having to furlough anyone, which is great news and are thankful for their flexibility during these uncertain times.

Please continue to shop with us online as it is business as usual in our warehouse. Thanks to our dedicated team, last two lockdowns we saw no disruption to our dispatch times, however, please bear in mind that we have suspended our Click & Collect Service until our doors reopen.

During this "downtime" you can stay in touch with everything "Trekitty" by following us on all of our Social Media Channels.

We hope you all stay safe,
Team Trekitt

Keep Up To Date

Follow us on social media so you can stay up to date with the latest service updates, voucher codes and giveaways. You can also check out our weekly YouTube videos and spend your downtime "nerding out" over the latest outdoor equipment and technology.

YouTube
Facebook
Instagram

FAQs

Can I still order through your website?

Yes! Our website and warehouse are functioning normally and are ready to accept your order. All orders over £30 qualify for free standard Royal Mail shipping.

Can I return a purchase made using the website?

Yes! Please send all returns to our returns department, Click Here for full returns information.

Can I still make a warranty claim?

Yes, the vast majority of our suppliers are accepting warranty returns, but please be aware that there is a minimum 4-week waiting time for any warranty claim to be resolved.

Is it safe to receive a parcel from you?

Public Health England has clarified that there is no current evidence to suggest that the virus can be transmitted from letters and packages. Our carriers DPD and Royal Mail have robust arrangements in place to protect their staff and customers that are self-isolating such as a non-signature receipt, nominated safe place for delivery and delivery to a neighbour. This complements guidance from Public Health England for people to wash their hands regularly using soap and hot water.

Can I place a Click & Collect order?

No, this service has been suspended.

If you have any further questions, please contact us at support@trekitt.co.uk

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